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TOP 10 Support Questions and Answers
1. USERS ARE NOT RECEIVING EMAILS
Question: Hello...I am an Associate and attempted to send an assessment
to a client this evening. I initially sent the assessment at 5:00pm EST, and
re-sent the assessment at 9:25pm EST. The client claims he has not received
either email. Would you please check to see if there is a technical issue or
what the problem may be?
Answer: Sometimes the invites that are sent out through the system get
blocked by people Spam filters. I'd first suggest having this person shut off
any spam filters they have, or allow any emails that come from the website. If
this doesn’t work you can send them their personal link through the View
Distributed Assessments page. There is a link at the top that mentions your
users not receiving their emails. You can copy and paste this person’s personal
link into an email directly from you, hopefully bypassing their spam filters.
2. RETRIEVE AN ARCHIVED ASSESSMENT
Question: How do I retrieve/review an archived an online assessment?
Answer: Click the View Graphs/Reports link on the left hand side of your
homepage. Then from the dropdown select the Archive group. This will display
anyone who has been archived for you.
3. FORGOTTEN USERNAME AND PASSWORD
Question: I have forgotten my username and password. How can I retrieve this
Answer: On the login page there is a link you can use if you have
forgotten your username and password. Click on that link and you will be
prompted to put in your email address. Once you do this you will receive your
information in an email.
4. VIEWING MY REPORT
Question: I have just purchased the Personality Report. When I'm in the
Home Page, I click on "Report". I then get a new page that reads:
"Loading your report, please wait....” I have waited for the page to load, about
ten - fifteen minutes, but it fails to load at all. I did check my settings to
be certain that they are correct and everything is properly fine tuned for the
page to load. One additional item worth mentioning is: the red banner while the
page is trying to load does show movement, however, my report does not load at
all. What is the normal wait time for the 41 page report to load? I appreciate
your timely response.
Answer: It should only take a few seconds to load this report. If you are
having problems viewing through that area, try generating the PDF file and
viewing that. It is the same thing just in a formatted PDF file rather than a
web display. Another option would be to close your browsers and start over
again. Log back into the site and try to download the report. If you are still
experiencing a problem send an email to our support team and we will quickly
send you back your report.
5. HOW DO OBSERVERS TAKE THEIR OWN ASSESSMENT
Question: Hello, There has been interest that some of the observers want to
take their own assessment. It there a special link that they can follow and are
there costs involved.
Answer: Observers can take the assessment at anytime. We have found many
observers enjoy taking their own assessments. Just refer the observer to the
website you are using. From the home page of the site there is a link to take
6. RESEND INVITATION EMAILS
Question: I sent out 12 invitations originally and before I could get the
individuals all called to tell them to expect the email; some of them deleted it
without opening the e-mail. All employees are encouraged to delete anything they
don't recognize. I tried to resend it by entering their names again but it won't
let me. How do I get them a new invitation?
Answer: You can resend all the people an invitation by clicking on the
"Monitor Observer/Rater Activity" link on the left side menu. This is a list of
all people you have invited. You can click on "send" to send the invitation
individually, or you can click on the link to send reminders to multiple users.
The only difference between the original invitation and the reminder is the
subject will have the word "Reminder" in it.
The same type of process will work in the account
admin screens. Click on "View distributed assessments". Then click to send
7. HOW LONG UNTIL RESULTS ARE READY TO VIEW
Question: I just took the assessment. I thought it would show me the results
when I was done, but it didn't. How long does it take to get the email with the
Answer: Your results are in your Report and your eGraph on the
website. That information is not emailed to you; you will have to view it from
the member’s area. You will need to use your username and password you created
when you took the assessment. You will login to your member home page to view
all your assessment data. If you have forgotten your username and password you
can click on the “Forgot username and password” link on the login page.
8. INVITE MORE OBSERVERS/RATERS
Question: I want to invite more than 5 people to provide assessment input
(like 7 or 8 total); how can I do this? (I have already sent the first five the
Answer: You can reuse the invite observers page to invite as many
Observers as you would like. Once you invite a set of 5 just go back to the
Invite page and invite as many more as you would like. There is no limit to how
many people you invite to access you.
9. CITE THE ASSESSMENT
Question: Please give me feedback on the proper citation of the Assessment.
How can I cite this work?
This page has the information you will need.
10. PRINT YOUR REPORT
Question: How do I print my report? I can view the report online but I would
like to print the information. How do I do this?
Answer: When you load your PDF report there is a print option on the
Acrobat screen. You can click on the Print icon or do a FILE-PRINT. You will
then choose your printer and click OK. You can also print any page on the web by
doing a CTRL-P or a FILE-PRINT from your browser.